customer care: 0908 0000 571

Terms & Conditions

Welcome to the Terms and Conditions of Jéjé Online Market. Please read through this agreement carefully before using the website or before you make your order; because it is assumed that after ordering, you have agreed to the terms and conditions and are therefore bound by them. These terms and conditions together with our Privacy Policy apply to any items that you may purchase from our website. You must accept these terms and conditions before ordering items from us.

By using this website or placing an order, you agree to be bound by the terms and conditions outlined below. If you have any queries regarding our Terms and Conditions please contact our Customer Care Service using the details found here.

Jéjé Online Market reserves the right to make changes to its Terms and Conditions at any time, without notice to you. You are therefore advised to check the Terms and Conditions regularly for any updates. Please note that by continuing to use our website after updates to the Terms and Conditions, you are agreeing to our updated terms therein.


By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.

In accordance with the Terms and Conditions, you may use the website for such things as shopping for personal items sold on the site, gathering prior information regarding our products and services and making purchases. Commercial use or use on behalf of any third party is prohibited, except as expressly permitted by us in advance.

These Terms and Conditions specifically prohibit actions such as accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights. This list is non-exhaustive and similar actions are also strictly prohibited. Should we determine at our sole discretion that you are in breach of any of these conditions, we reserve the right to deny you access to this website and its contents and do so without prejudice to any available remedies at law or otherwise.

Certain services and related features that may be made available on the website may require registration or subscription. Should you choose to register or subscribe for any such services or related features, you agree to provide accurate and current information about yourself, and to promptly update such information if there are any changes. Every user of the website is solely responsible for keeping passwords and other account identifiers safe and secure. Jéjé Online Market reserves the right to change or discontinue any feature on its website.

You agree to receive promotional emails from the website. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


External links may be provided for your convenience, but they are beyond the control of Jéjé Online Market and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.


Jéjé Online Market makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.


Jéjé Online Market makes every effort to display product descriptions as accurately as possible. This includes product price (quoted in Nigerian Naira and inclusive of VAT), colour, weight, and size, among others. However, we do not guarantee that these descriptions will be exact on delivery, or that other content on this website is accurate, error-free or complete. In addition, we regularly update product descriptions according to changing market conditions.

If you are not happy with the possible difference between the product delivered and that which appeared on the website, you have the option to return it unused and without the seal broken. The return of items shall be in accordance with the Returns Policy stated in these Terms and Conditions. We reserve the right to refuse orders where product description, including price and promotion, have been erroneously stated or is outdated. Also, some products and promotions may not be available in some locations.


When placing an order, please ensure that the relevant details and information are correct before confirming it. Once you have confirmed your order and checked out you will not be able to make any changes to the order on our website. Cancellations and changes to orders after check out can only be made by making a phone call to our Customer Care Service in less than 6 hours after the order was made online for next-day deliveries, and in less than 1 hour after the order was made online for same day deliveries. If you call to cancel your order or to make changes after these stated timeframes, we may not be able to effect those changes, and you will be required to pay for the original order you made.

You may be asked to provide additional information, including but not limited to your phone number and address, before we accept your order. Jéjé Online Market reserves the right to refuse an order in (but not limited to) the following instances:

  • where payment cannot be authorized;

  • where there is misrepresentation of, or outdated product description; and

  • where the order cannot be delivered at the time requested by you.

  • We will contact you in the above instances or other situations where we cannot proceed with your order. In instances where we discover an error in the price of goods you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. We reserve the right to treat the order as cancelled where we are unable to contact you. In this instance, if you have already paid for the order you will receive a full refund.

    If you successfully place an order on our website we will send you an acknowledgement email which will include your delivery code. You or your proxy should present this code to our delivery staff at the point of delivery.


    You agree to pay the full price for all Products you purchase from this website. Jéjé Online Market reserves the right to charge extra charges for your credit, debit card or other payment card for any products purchased from this website. You agree to be responsible for the timely payment of all fees by the time of delivery.


    Jéjé Online Market aims to provide the best quality goods and great customer service for every purchase made from us. You are required to check the goods delivered to see if they match the product descriptions and are not damaged before you sign the delivery and receipt form at the time of delivery.

    If you are not satisfied with your purchase you can return the products with your money fully refunded to you subject to the following condition: if the products purchased are considered to still be in a brand new condition and have not been tampered with, after examination by a Jéjé Online Market staff. However, money paid for products on sale or promotion will not be refunded.

    Items that have not been damaged or tampered with, and have their seals and tags intact can be returned at a full refund by contacting us at returns. Note that returns and refunds can only be made if you contact us with a proof of purchase and within a period of 3 hours from the time of delivery for perishable items and within 48 hours from the time of delivery for other items. Once the right to return is not exercised within the stated period, the Company reserves the discretion to accept or decline a return.

    Note also that if returns are not due to a mistake on the part of Jéjé Online Market (e.g. incorrect delivery), you will bear the cost of shipping or delivery charges for returns. Where you are eligible for refunds, you will receive your money within a period of 5 working days from the date that Jéjé Online Market received the returned goods.


    We aim to deliver all orders between 1pm and 7pm from Monday to Saturday. Standard delivery is within 24 hours of the time order was made. However, there are no deliveries on Sunday, so standard orders made on Saturday will be delivered on Monday. Please note that we will not be held liable for delays or failure to deliver goods at the above stated time frames.

    Same day delivery can be made at an additional fee, and conditional on the order being made before 12 noon of the same day.

    We will communicate the estimated time of delivery to you at least 5 hours before the time for standard delivery, and at least 3 hours before the time for same day delivery. We would also confirm the convenience of the estimated time with you before delivery. You are to ensure that either you or your proxy is present at the delivery address at the agreed time, and you or your proxy will be required to sign as acknowledgement of receipt.

    If no one is not at the delivery address at the agreed delivery time, our delivery staff will wait for a maximum of 5 minutes at your delivery address before leaving. We will then contact you to resolve the situation and another attempt to deliver MAY be made at our convenience, and at an additional delivery charge.

    Please note that live produce will only be delivered to customer’s home residence. Also note that we will not be able to change your delivery address once your order has been dispatched.


    Jéjé Online Market respects your privacy and will take reasonable care and precaution to protect your personal information to keep the details of your order and payment secure.

    By visiting our website directly or through another website, you accept the practices described in this Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You may visit the website and browse without having to provide personal details unless you want to order items.

    Jéjé Online Market will also not be responsible for any interruptions in service or events that are beyond our control. We will therefore not be liable for any data lost while transmitting information on the internet.

    By using our website and services, you acknowledge that in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from our website.

    You are responsible for maintaining the confidentiality of your account and sensitive details by protecting against unauthorized access to your password (if any) and your computer device. If for any reason your password or other private data has been compromised, you are responsible for contacting our Customer Care using the details found here immediately, and also for resetting your password (if any).

    You acknowledge that any information you submit to Jéjé Online Market becomes our sole property and will not be returned to you. You acknowledge that the information submitted to us shall not be wrong or misleading.

    With respect to privacy, you agree to be bound by the conditions stated in our Privacy Policy found here.


    The entire content of Jéjé Online Market is protected by Nigerian and International copyright laws and conventions. In addition, intellectual property rights with respect to website design, graphics, software, audio and visual presentations, and information content on Jéjé remain the property of only Jéjé Online Market. Unlawful copying of our trademarks and the content found on our website may lead to prosecution.


    The Terms and Conditions of Jéjé Online Market shall be interpreted and governed by the applicable laws in Nigeria.


    Any controversy, claim or dispute arising out of or relating to these Terms and Conditions of Use will be referred to and finally settled by private and confidential binding arbitration before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

    The arbitrator shall be a person who is legally trained and who has experience in the information technology field in Nigeria and is independent of either party. Notwithstanding the foregoing, the website reserves the right to pursue the protection of intellectual property rights and confidential information through injunctive or other equitable relief through the courts.

    Unless otherwise stated, the services and products on our website are delivered only in Abuja. Therefore, if you choose to access this website from any location other than Abuja, Jéjé Online Market is not liable for supply of goods that you order.


    Jéjé Online Market shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Jéjé Online Market nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

    If you break any part of these Terms and Conditions that result in loss for you, our liability for the losses you suffer will be limited to the purchase price of the goods you ordered. Under no circumstances will Jéjé Online Market be liable for any indirect or consequential damages due to breach of this agreement.

    In addition, you acknowledge to indemnify Jéjé Online Market, its officers, directors, agents, employees and other related third parties from any claims due to your breach of our Privacy Policy, the rights of related third parties, and these Terms and Conditions.